Rejuvaflo IV Privacy Policy
At Rejuvaflo IV, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our IV therapy clinic, whether through our website or in-person services.
Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
Information We Collect
Our Staff have been informed of the importance of privacy and receive regular training about privacy and related issues. We will only collect and retain information that is relevant to the healthcare service we are providing. We collect information about you for the purpose of meeting your medical requirements. Although most information is obtained directly from you we may also receive information from referring practitioners.
We collect information in various ways, such as over the phone or in writing, in person whilst you are at the Clinic. In emergency situations, we may also need to collect information from your relatives or friends.
Information we collet includes the following:
- Name, Address, DOB, Gender and Contact Details (mobile and email address)
- Medical Information including medical history, current health conditions, medications and allergies
- Payment Information including Credit Card Details of other payment information necessary to process payment of services.
- Usage Data including interactions with our websites, IP address, browser type, pages visited and referring pages.
How We Use Your Information
Personal Information held by Rejuvaflo IV will only be used for the purpose of providing services and for claims and payments unless otherwise consented. We will not disclose personal information to any third party other than in the event of providing medical services without full disclosure to the patient or the recipient, the reason for the information transfer and consent from the patient.
Your information is used in the following way:
- To provide and manage our IV therapy services.
- To communicate with you, including responding to inquiries and providing updates regarding appointments or treatments.
- To process payments and invoices.
- To personalise your experience and improve our services
Sharing of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law. We may share your information with:
- Service Providers: Third-party service providers who assist us in providing our services (e.g., payment processors, IT support).
- Legal Compliance: When required by law or in response to legal process.
Data Security
We implement reasonable measures to protect the security of your personal information both online and offline. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your information. Please contact us using the information provided below if you wish to exercise these rights.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new effective date.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Rejuvaflo IV
16 Gough Street
GOONDIWINIDI QLD 4390
